This policy is part of our Terms of Service. It keeps MyGaragio reliable, keeps your customers’ trust in the messages they get from shops, and keeps every shop on the platform safe. It applies to everyone using a MyGaragio account.
1. Messages to customers
- Only text, email or call people who have given the consent the law requires — see our Text Messaging Rules. Service messages about a customer’s own visit (estimate ready, car ready for pickup) are different from promotions: promotions need marketing consent.
- Never upload or message purchased, rented or scraped lists.
- Honour opt-outs. MyGaragio stops texts to a customer who replies STOP (or ARRÊT) automatically; don’t work around it, and stop emails when someone unsubscribes.
- Identify your shop in every message, and never send deceptive, misleading or harassing content — including AI-written text you haven’t checked.
2. Lawful, honest use
- Don’t use MyGaragio for anything illegal, fraudulent or infringing, or to store content you have no right to use.
- Don’t impersonate another business or person, or use MyGaragio to collect information under false pretences.
- Follow the consumer-protection rules for repairs where you work (written estimates, authorizations, invoices) — MyGaragio has tools for them, but you are responsible for using them correctly.
3. Information that doesn’t belong in MyGaragio
Don’t enter full payment card numbers, bank account passwords, government identification numbers (such as social insurance or social security numbers) or health information in notes, messages or uploaded files. Card payments go through the payment integrations, which never store card numbers in MyGaragio.
4. Protecting the service
- Don’t probe, scan or test the security of MyGaragio, or run load tests, without our written permission. If you find a vulnerability, tell us at security@mygaragio.com and give us a reasonable time to fix it before sharing it.
- Don’t upload malware, try to reach another shop’s data, get around limits or permissions, or interfere with the service.
- Don’t scrape the service or the website, or access the API except with an API key from your own account, within reasonable limits.
- Don’t resell MyGaragio or share one account between separate businesses.
5. Fair use
Subscriptions include generous use of storage, email and AI features for a repair shop’s normal work. AI features have a monthly allowance per shop; storage and email have soft limits that a normal shop does not reach. If your use is far beyond a typical shop’s, we will contact you to find a solution before limiting anything.
6. What happens if this policy is broken
Depending on how serious it is, we may warn you, remove content, limit a feature (for example, outbound messaging), suspend or close the account. We act immediately for security threats, legal requirements or harm to others; otherwise we tell you what’s wrong and give you a chance to fix it.
Report abuse — for example, unwanted texts from a shop using MyGaragio — to abuse@mygaragio.com. We look into every report.