MyGaragio uses the following companies ("subprocessors") to provide the service. Each one is bound by a written agreement to protect the information it handles and to use it only to provide its service to us.
Subprocessors
| Company | Purpose | Personal information | Location |
|---|---|---|---|
| Amazon Web Services, Inc. (Amazon Lightsail) | Hosting: the application server, each shop’s database and files, logs | All information in the service | Canada (Montréal, Quebec — region ca-central-1) |
| Amazon Web Services, Inc. (Amazon S3) | Encrypted off-site backups (databases, photos and documents) | All information in the service, encrypted | Canada (Montréal) |
| Amazon Web Services, Inc. (Amazon SES) | Sending email: account and security emails, invoices from MyGaragio, and a shop’s emails to its customers when the shop has not connected its own email server | Recipient addresses and email content (which can include customer names, vehicles and amounts) | Canada (Montréal) |
| Stripe, Inc. / Stripe Payments Canada, Ltd. | Billing for MyGaragio subscriptions | Billing contact, billing address, payment method (held by Stripe), invoices | United States and Canada |
| Anthropic, PBC | AI features: assistant, writing help, reading photos, quotes and import files, text and voice receptionists. Under commercial terms that do not allow training on customer data. Not used when a shop turns AI features off. | The content of each AI request, which can include customer names, contact details, vehicles, messages, call transcripts and photos | United States |
| IONOS | Domain name, and forwarding of email sent to @mygaragio.com addresses | Messages people send to us | European Union and United States |
| Google LLC (Gmail) | The mailbox where we read and answer sales, support and privacy email | Messages people send to us, and our replies | United States |
Services your shop connects itself
These services work under your shop’s own account and agreement with the provider; they are your providers, not MyGaragio’s subprocessors. Information goes to them only when you connect them:
| Service | What it does |
|---|---|
| Twilio Inc. | Text messages and phone calls on the shop’s own Twilio number (two-way texting, missed-call text back, voice receptionist) |
| Stripe | The shop’s own Stripe account: online payments from customers and card readers at the counter |
| Intuit QuickBooks Online | Invoices and payments synced to the shop’s accounting |
| PartsTech | Parts search, carts and orders with the shop’s own PartsTech account (MyGaragio connects to it as a PartsTech partner) |
| Car-Part.com | Used-parts search, opened on Car-Part.com in the person’s own browser — MyGaragio sends it nothing |
| SMS gateway apps, the shop’s email server | Texts sent through the shop’s own phone, emails through the shop’s own mailbox |
Vehicle lookups (VIN decoding and safety recalls) use the public databases of the US National Highway Traffic Safety Administration; they receive a VIN or a vehicle’s year, make and model, never personal information.
eBay
eBay parts listings are searched through MyGaragio’s eBay developer account, unless your shop connects its own eBay keyset in its settings. eBay receives each search — the part keywords, the vehicle’s year, make, model and engine, and your shop’s country and postal code for shipping estimates — never your customers’ names or contact details. Purchases are made on eBay, under your own eBay account.
Changes to this list
We notify account owners by email at least 30 days before adding or replacing a subprocessor that processes shops’ customer information, as our Data Processing Addendum describes. Questions: privacy@mygaragio.com.